Privacy Policy

Updated At: 10 July, 2025

About Us

Welcome to Neuvo Life and thank you for visiting our website at neuvolife.ca. We are committed to protecting your privacy and handling your personal information responsibly.

Our dedicated privacy team oversees how we collect, use, and safeguard your data. If you have any questions or concerns about your personal information, please contact us at orders@neuvolife.ca — we’re here to help.

Effective Date and Scope

This Privacy Policy is effective as of March 24, 2023. It explains how we collect and manage personal information through our website and related mobile applications, in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Minors

Neuvo Life does not allow individuals under the legal age of majority in their province or territory to create accounts, make purchases, or participate in any contests or promotions on our site.

Information We Collect

Personal information includes any data that can identify you directly or in combination with other information. Examples include your name, email address, shipping details, phone number, and transaction history.

We collect personal data when you:

• Create an account or place an order;
• Participate in promotions, surveys, or contests;
• Submit reviews or contact us through our forms.

We may also receive information from trusted partners like payment processors and shipping providers to fulfill your orders.

Cookies and similar technologies help us improve your browsing experience and personalize content.

Why We Collect and Use Your Information

Your information helps us provide you with products and services, process orders, respond to inquiries, authenticate your account, manage promotions, and improve our offerings.

We retain your data only as long as necessary to meet these purposes or comply with legal obligations, after which it is securely deleted.

Web Analytics

When you visit our site, we automatically collect technical information such as your IP address, browser type, pages viewed, and time spent on the site.

This data helps us:

• Ensure our website works smoothly on your device;
• Customize your experience with relevant content and offers;
• Analyze and enhance our services.

If you prefer not to have personalized experiences, you can opt for guest checkout without creating an account.

Consent

We collect and use personal information only with your knowledge and consent, except where the law permits otherwise. Providing your information is voluntary but necessary for some services.

You may withdraw consent by closing your account; however, certain transaction records may be retained for legal or audit purposes.

Limiting Collection, Use, Disclosure, and Retention

We collect only what is necessary for clear purposes and share information only with trusted service providers who support our operations, such as shipping and marketing. These partners are required to protect your information and use it only for their designated tasks.

In the event of business changes like mergers or sales, your information may be transferred as part of those transactions.

Accuracy and Safeguarding Your Information

We strive to keep your information accurate and up-to-date. We use industry-standard security measures—including encryption, secure servers, and restricted access—to protect your data from unauthorized use or theft.

Please note that no online system is 100% secure, and we advise against submitting highly sensitive information via our website.

Third-Party Links and Social Media

Our site may contain links to external websites or social media platforms. These are provided for convenience only, and we are not responsible for their privacy practices. Please review their policies before sharing any personal information.

Submissions to Neuvo Life

Our website is not designed for confidential submissions. Please avoid sending proprietary or sensitive information.

By submitting content to us, you agree it becomes our property and may be used in accordance with this Privacy Policy.

Contact Us

If you have questions or concerns about this policy or our privacy practices, please reach out at orders@neuvolife.ca